We deeply apologize for the inconvenience you experienced due to the issues with our water supply during your stay.

Hi Michelle, Thank you for taking the time to provide us with feedback about your recent stay at Westgate. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve on your next visit.Kind Regards, Social Media Support We understand your expectations were not met during your recent stay, and we are committed to doing better. The situation with the restaurant and the long wait times is also a concern, and we appreciate your patience during that time. The issue with your key cards and the subsequent wait in the room were unacceptable, and we're truly sorry for the inconvenience you faced. We are actively working to improve our maintenance procedures to minimize disruptions to our guests. Please accept our apologies for any discomfort this caused you.

We understand that the unexpected water shut-off, followed by a lack of hot water, was frustrating. Your feedback is crucial to us, and we're committed to addressing these issues to enhance the overall guest experience. We sincerely apologize for the series of inconveniences you encountered during your stay. Hi Maria, Thank you for taking the time to share your recent experience with us.